Charged for subscription

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  • #261899

    Hello I was charged the monthly subscription fee but I cancelled and switched to the free membership about a week ago. I no longer have access to the top products but was still charged the 49 dollars today. Please help. Thank you

    Product MafiaProduct Mafia

    Hi Kimberly,

    It seems you have two accounts, this one (username: Kimberly-Thompson2) created on July 3rd and also another account (username: Kimberly-Thompson) created on 11th June.

    Your account ‘Kimberly-Thompson’ is still active and was never cancelled, if you log in with Kimberly-Thompson you will find it is a PRO account and you will see all the PRO products. The reason you cannot see the products now is that you are using the new account Kimberly-Thompson2 which was never PRO.

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