Hi I paid two times and the account always become the free membership!

Product Mafia Products Forums Support Forum Hi I paid two times and the account always become the free membership!

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #58725
    Avatareslam21006
    Participant

    Hi
    I paid Two times and every time the account converts from the paid one to the free one
    please provide a fix

    #58733
    Avatarsuperomar13
    Participant

    Same thing happened to me! What is going on?

    #58734
    Avatarsuperomar13
    Participant

    Found the answer to our question. “Hey rmac6353,

    The reason your account was not activated is that you signed up to the $1 trial, cancelled, and then tried to sign up again to the $1 trial.
    We only allow each user to access the $1 trail once (tracked by Paypal account). In-fact you tried to do this a total of 8 times.

    I have re-activated your account and set it to expire 1 month from now, as there is no current active recurring payment set up for your account.

    After your pro membership has expired, you are welcome to re-sign up, but please know that when you cancel your recurring payment with paypal, it cancelled your membership immediately.

    Thanks

    David”

    David, please give me the month I paid for.

    #58823
    David LinderDavid Linder
    Keymaster

    Just out of interest, if wanted to continue to use your account? Why cancel the payment?

    #58824
    Avatarsuperomar13
    Participant

    Because, I simply wanted to use the 1st month for 1$ as a test. I get quite busy and if I stop using it, and I forget to cancel it, I get penalized. Like any other subscription service, when you cancel it after paying for the first month, it lets you go along for the rest of the month. However, this website does not.

    #58843
    David LinderDavid Linder
    Keymaster

    The free trial is only one per person, tracked by PayPal email address, if you try to sign up for a second free trial, it will cancel your account.

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.