Problem Subscription gold membership

Products Forums Support Forum Problem Subscription gold membership


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  • #51266

    Hello team Productmafia, please I have a problem on my account I have to buy Gold membership from your website on 12th May but now I see free membership, can you fix the problem and thank you

    David LinderDavid Linder

    Hello Khalilovitch,

    As you can see from other threads in this forum we have recently had some issues with accounts being randomly cancelled due to a bug in our software that is now resolve.

    Unfortunately your account was one of these. However, I can see that you last paid for your gold membership on May 12th so I have deactivated your account and set it to expire on June 12th, after that you will unfortunately have to sign up again.

    I can only apologize for the inconvenience caused but please know that this issue we were facing is now resolved and should not happen again.

    Many Thanks


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