Problem Subscription gold membership

Product Mafia Products Forums Support Forum Problem Subscription gold membership

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  • #51266
    Avatarkhalilovitch
    Participant

    Hello team Productmafia, please I have a problem on my account I have to buy Gold membership from your website on 12th May but now I see free membership, can you fix the problem and thank you

    #51282
    David LinderDavid Linder
    Keymaster

    Hello Khalilovitch,

    As you can see from other threads in this forum we have recently had some issues with accounts being randomly cancelled due to a bug in our software that is now resolve.

    Unfortunately your account was one of these. However, I can see that you last paid for your gold membership on May 12th so I have deactivated your account and set it to expire on June 12th, after that you will unfortunately have to sign up again.

    I can only apologize for the inconvenience caused but please know that this issue we were facing is now resolved and should not happen again.

    Many Thanks

    David

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