Subscription Changed Back to Free
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- This topic has 13 replies, 5 voices, and was last updated 1 year, 11 months ago by
David Linder.
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AuthorPosts
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May 6, 2019 at 6:49 am #50352
tuxified
ParticipantPaid for a Gold membership but it changed back to free two days later?
Best,
tuxMay 6, 2019 at 7:28 pm #50373David Linder
KeymasterHello Tuxified,
As you can see from the other thread here on the forum, we are currently having issues with the software we use to manage our memberships (www.paidmembershipspro.com) regarding memberships randomly being cancelled – we have already reported the issue paid membership pro and hopefully we will have an resolution soon.
In the meantime, I can see that you last paid for you GOLD membership on May 3rd, so I have reactivated your account and set it to expire on April 3rd.
Please accept my apologies for this inconvenience. I would appreciate it if you would let me know if this resolves your problem?
Many Thanks
David
May 8, 2019 at 4:49 am #50519Ridaxe
Participanti also Paid for a Gold membership but it changed back to free two days later?
thanksMay 8, 2019 at 5:14 am #50520Ridaxe
Participant3 hours later !
May 9, 2019 at 6:30 pm #50611David Linder
KeymasterHello Ridaxe,
As you can see from the other posts here on the threads, we are currently having issues with the software we use to manage our memberships (www.paidmembershipspro.com) regarding memberships randomly being cancelled – we have already reported the issue paid membership pro and hopefully we will have an resolution soon.
In the meantime, I can see that you last paid for you GOLD membership on May 7th, so I have reactivated your account and set it to expire on April 7th.
Please accept my apologies for this inconvenience. I would appreciate it if you would let me know if this resolves your problem?
Many Thanks
David
May 9, 2019 at 8:18 pm #50618ilyass1
Participanti also Paid for a Gold membership but it changed back to free two days later?
thanksMay 10, 2019 at 6:31 am #50750David Linder
KeymasterHello ilyass1,
As you can see from the other posts here on this thread, we are currently having issues with the software we use to manage our memberships (www.paidmembershipspro.com) regarding memberships randomly being cancelled – we have already reported the issue paid membership pro and hopefully we will have an resolution soon.
In the meantime, I can see that you last paid for you GOLD membership on May 8th, so I have reactivated your account and set it to expire on April 8th.
Please accept my apologies for this inconvenience. I would appreciate it if you would let me know if this resolves your problem?
Many Thanks
David
May 10, 2019 at 6:31 am #50751David Linder
KeymasterHello ilyass1,
As you can see from the other posts here on this thread, we are currently having issues with the software we use to manage our memberships (www.paidmembershipspro.com) regarding memberships randomly being cancelled – we have already reported the issue paid membership pro and hopefully we will have an resolution soon.
In the meantime, I can see that you last paid for you GOLD membership on May 8th, so I have reactivated your account and set it to expire on April 8th.
Please accept my apologies for this inconvenience. I would appreciate it if you would let me know if this resolves your problem?
Many Thanks
David
May 10, 2019 at 6:33 am #50752David Linder
KeymasterHello Ridaxe,
Since I didn’t hear back from you again I am going to mark this issue as resolved.
If I am wrong and the issue is not resolved, please feel free to open up the issue again on this forum.
Thanks
– David
May 10, 2019 at 6:34 am #50753David Linder
KeymasterHello tuxified,
Since I didn’t hear back from you again I am going to presume this issue is resolved.
If I am wrong and the issue is not resolved, please feel free to open up the issue again on this forum.
Thanks
– David
May 11, 2019 at 1:58 pm #50774Ridaxe
Participanthello david linder
Nothing has changed, the problem is still there
May 11, 2019 at 8:21 pm #50776David Linder
KeymasterSorry Ridaxe, can you please try again
May 16, 2019 at 2:35 pm #51151bahamo
Participanthello i have the same probleme since one week .i have Paid for a Gold membership but it changed back to free two days later?
May 17, 2019 at 3:45 am #51248David Linder
KeymasterHello Bahamo,
As you can see from this thread we were previously having issues with our membership software, with some members randomly having their accounts cancelled.
However, I am glad to announce that this problem is now resolved, however, you account has still been cancelled and you will need to sign back up if you want to keep your product mafia gold membership. Right now, I can see that you last paid for your Gold membership on May 7th, so I have re-activated your membership, and set it to expire on July 7th (June 7th – the one month that you already paid for and July 7th one month free to apologize).
Can you please check you account and let me know if this resolves the issue?
Many Thanks
David
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