Wrong subscription

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  • #58852
    Avatardaftie
    Participant

    So I got the gold membership but somehow I ended up getting the free membership twice after getting the gold and now I don’t have the gold features and access.
    https://prnt.sc/q1s3eb

    #58973
    David LinderDavid Linder
    Member

    Hey daftie,

    Unfortunately, the gold plan is not one that we still offer, that is why it was removed from the website, however, it seems there was still a way to get the gold membership via a link hidden away in the account section.

    Currently, we only offer two membership plans, free and PRO ($49/month).

    To apologise for the cancellation, if certainly shouldn’t have been as random as it was, I have changed your account to PRO membership for the one month of gold membership that you paid for and once your one-month pro is up, please message us using the live chat support button in the bottom right corner, so we can give you a discount code, so you can re-sign up to PRO membership, for the same price as your current gold membership 🙂

    I hope this helps

    -David

    #59612
    Avatardaftie
    Participant

    Hello David,

    My subscription is ending soon and I would appreciate the discount code so I can keep my subscription.

    Thanks in advance.

    #59843
    David LinderDavid Linder
    Member

    Hey daftie,

    Cannot share it here, please hit the ‘live chat support’ button in the bottom right corner and contact a member of our support team.

    Yours,
    -Dave

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