David Linder

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Viewing 15 posts - 1 through 15 (of 134 total)
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  • in reply to: Problem with pro plan #105538
    David Linder
    Keymaster

    Hello Vector,

    Generally, a recurring payment is required for a pro membership, but I appreciate this should not be the case as you have already paid for the first month.

    I have already extended your PRO membership to the end of your pro membership and even gave you a little extra period for free to apologise for the inconvenience of having to reach out to us like this, we will update our systems this week to ensure that, for future members when payments are cancelled, access is not lost immediately.

    Thanks

    in reply to: Fast response #105527
    David Linder
    Keymaster

    Thanks for the feedback Maithrigb, Apprecite it.

    in reply to: URL and product reviews #66037
    David Linder
    Keymaster

    Sorry about that, we were having an issue with our checkout.

    If you check again it should be working A OK.

    in reply to: Refund not processed #65995
    David Linder
    Keymaster

    Hey there Tarun,

    The refund has been issued and please accept my apologies for the delay in responding to your email

    Hope all is well with you

    in reply to: Pro membership payment not accepted #65973
    David Linder
    Keymaster

    Hi there,

    Sorry about that, we experienced an issue with our checkout, it has not been resolved and if you try again it should work A OK.

    Thank you

    in reply to: Refund #65960
    David Linder
    Keymaster

    Skuslimit,

    I’m really sorry you feel that way, our terms are clear at the checkout. $1 the first month, $49 after that.

    You can cancel whenever you want and you will not be charged again.

    in reply to: Error in upgrading #65947
    David Linder
    Keymaster

    Hey Raz,

    The issue has been fixed now.

    If you try and upgrade again now it should work A OK.

    All the best

    in reply to: Error in upgrading #63173
    David Linder
    Keymaster

    Sorry about that Raz, our developers are looking into this as we speak.

    in reply to: Refund #63171
    David Linder
    Keymaster

    Sorry it wasn’t more clear

    in reply to: Refund #63170
    David Linder
    Keymaster

    10 days after you sign up skyslimit.

    in reply to: Refund #63082
    David Linder
    Keymaster

    I’m sorry, we have a 10-day money-back period, this was stated at your checkout.

    David Linder
    Keymaster

    Sorry about that Zeeshan, we took this weekend off. We’re back to posting every day as usual now.

    in reply to: Wasn’t Reminded 3 days before the trial ended #62533
    David Linder
    Keymaster

    Were did we promise we would email you 3 days before?

    Support is not responding to your email address, because we don’t have a customer support email address?
    Who were you emailing exactly?

    If you need customer support you can go ahead and smash that live chat support button in the bottom right corner of the screen.
    However I must preffice, we don’t issue refunds on the basis that you did not receive an email.

    You agreed to monthly recurring payments when you set up if you do not cancel you will be charged every month, this was made clear at the time of registering.

    in reply to: Paid for Pro Subscription, account was never upgraded #62266
    David Linder
    Keymaster

    Invoice 7AED79AD68 is unpaid, please contact Paypal as they may have placed your payment ‘in review’

    in reply to: cancelar suscripcion #62265
    David Linder
    Keymaster

    You can cancel the account yourself in your account settings.

Viewing 15 posts - 1 through 15 (of 134 total)